Frequently asked questions
How do I choose a clinic for ongoing primary care?
Look for a clinic that can accept you into continuing care and explain how routine visits, preventive work and follow-up are handled.
Ask who coordinates care when another clinician or service becomes involved.
Can a medical clinic help me establish primary care?
Several clinics in the guide are suited to patients starting a new primary care relationship, including family-focused options.
Before booking, ask about new-patient appointments, the first-visit agenda and what records you should bring.
What should I confirm about telehealth?
Ask whether your concern is appropriate for a remote appointment, how prescriptions or referrals are handled and when an in-person visit would be required.
Also confirm the platform or connection instructions before the appointment.
Where should I ask about hepatitis or HIV testing?
A clinic that specifically lists hepatitis or HIV testing is the most direct starting point. Confirm the testing process, privacy arrangements and how results and follow-up are communicated.
If you also need wound care or other support, ask whether those needs can be addressed in the same visit.
Are medical clinics appropriate for emergencies?
The options here include primary, integrated and non-emergency care rather than emergency response. If symptoms are severe or life-threatening, use emergency services instead of waiting for a clinic appointment.
For less urgent concerns, ask the clinic which visit type fits your situation.